Frequently Asked Questions
Got Questions? We've Got Answers.
Browse by topic below. If you don't find what you're looking for, just reach out — we're happy to talk through anything.
Still have questions?
Design & Development
Web Design & WordPress Development
Questions about our design process, custom WordPress builds, timelines, mobile responsiveness, and what to expect from kickoff to launch.
How long does it take to build a custom WordPress website?
The timeline depends on the complexity of the project, but most custom WordPress builds take 4–8 weeks from kickoff to launch. Larger projects with more custom features or content may take longer — we'll give you a realistic timeline during the initial consultation.
Will I be able to update the website myself?
Absolutely. We build on WordPress specifically because it's approachable for non-developers. Once your site is live, you'll be able to update content, add blog posts, swap images, and manage pages without touching a line of code. We also provide training so you feel confident doing it.
What if I need help after my website is launched?
We offer ongoing web support plans that cover everything from routine maintenance and security monitoring to content updates and troubleshooting. You don't have to figure it out alone after launch — we're here for the long haul.
Do you build from templates or fully custom?
Fully custom. We don't drop your content into a pre-built theme and call it a day. Every site we build starts from your brand, your goals, and your audience — the design and development follow from there, not the other way around.
Will my website work on mobile and tablet?
Yes — responsive design is non-negotiable on every project we take on. Your site will look and function properly across all screen sizes, and we test on real devices before launch, not just browser resize tools.
Do you handle hosting and domain setup?
Yes — we can handle hosting and domain registration for you, or work with whatever you already have in place. If you're starting fresh, we'll recommend a hosting environment that's properly sized for your site's needs — quality hosting makes a real difference in speed, security, and reliability, and we won't cut corners there. If you're bringing your own host, we're experienced working across a wide range of providers and can pick up wherever you are.
What does "SEO-ready development" actually mean?
It means your site is built with search engines in mind from day one — proper heading structure, clean URLs, optimized image alt text, schema markup, fast load times, and no technical red flags that would hold you back in rankings. It's not a full SEO strategy, but it means you're starting from a solid foundation rather than playing catch-up after launch.
Can you redesign an existing website instead of building from scratch?
Yes — redesigns are a significant part of what we do. Whether you need a full visual overhaul, a performance fix, or a platform migration to WordPress, we'll assess what you have and build a plan that makes sense. Keep in mind that a WordPress redesign typically involves full redevelopment — you're carrying over your content, not your code — so scope and investment are usually similar to a new build.
What platform do you build on?
WordPress is our primary platform and where we do our best work. It's flexible, widely supported, well-documented, and puts content control in your hands without requiring a developer for day-to-day updates. For e-commerce specifically, we build on WooCommerce within WordPress.
How much input do I have in the design process?
A lot. We start with a discovery conversation to understand your brand, preferences, and goals — then we present design concepts for your feedback before a single line of code gets written. It's a collaborative process, not a "we'll surprise you at the end" situation.
E-commerce
E-commerce Solutions
Questions about online stores, donation platforms, sponsorship programs, and payment integrations.
Can you help with both donation platforms and online stores?
Yes—we work with both non-profits and small businesses to create donation systems, e-commerce stores, or a combination of the two. Whatever your setup, we’ll tailor the platform to your needs.
How secure is the platform you build?
Security is built into everything we do. We follow best practices for data protection, secure payment processing, and platform hardening to keep you and your users safe.
What payment gateways can you integrate?
We support popular options like Stripe, PayPal, Authorize.net, and more—so your donors or customers can choose what works best for them.
SEO
Search Engine Optimization
Questions about our SEO strategies, timelines, local search, reporting, and what to expect from ongoing optimization.
How long does SEO take to show results?
SEO isn’t instant—it’s a long-term strategy. While you may see early signs of improvement in a few months, meaningful results typically take 6–12 months.
Can you help with local SEO?
Absolutely. We help businesses improve visibility in local search results—so your organization shows up when nearby customers or supporters are searching.
Do you provide regular reporting?
Yes. You'll receive clear monthly reports that show your rankings, traffic trends, and key insights, so you always know how your strategy is performing.
Web Support
Comprehensive Web Support
Questions about our web support plans, what's included, how updates work, and what happens when things go wrong.
What’s included in your Web Support service?
Our support includes maintenance, security monitoring, content updates, troubleshooting, and strategic planning—customized to your needs.
What are “Unlimited Content Changes”?
These include text or image updates that take 30 minutes or less—like posting events, blog articles, or swapping images. Advanced features or design work isn’t included under this definition.
Can I customize my Web Support plan?
Yes! All support plans are flexible and can be tailored to your specific site needs—whether you need light assistance or full hands-on care.
What if I have more than one website?
We offer discounted pricing for additional sites under your plan. Check the pricing table for details based on your chosen tier.
What’s your cancellation policy?
Plans are month-to-month and can be canceled at any time. Just email us at billing@flyingdonutmedia.com, and we’ll confirm your cancellation and ensure no further charges are made.
What are Premium Plugin Licenses?
Premium plugin licenses give you access to powerful WordPress tools that normally require paid subscriptions—covering everything from forms and SEO to security, performance, and design enhancements.
As part of your care plan, we include a curated suite of licensed plugins that we install and manage for you. These are professional-grade tools selected based on your website’s needs—so you get the functionality without the extra cost or hassle of managing licenses yourself.
What’s included in the Monthly Website Report?
Each month, you’ll receive a professional website report that summarizes the key activity on your site—like software updates, uptime, performance scores, and basic security checks. It’s a simple, at-a-glance view that helps you stay informed without having to dig into the backend.
What happens if my website goes down or is hacked?
While no system is 100% immune, our support includes preventative care and daily backups. If something happens, we’ll restore your site, reset passwords, and help coordinate with your hosting provider to get everything back up and secure.
How often do you run updates and backups?
Backups are performed daily. Plugin, theme, and core updates are handled weekly or sooner if a security patch is released. We keep your site monitored and maintained consistently.
How quickly can you respond to an issue?
We aim to respond to support requests promptly—typically within 1 business day. Urgent issues are handled as a priority.
How quickly are content updates completed?
Most content updates are completed within 1–3 business days, depending on the size of the request and your support plan. Priority support clients receive expedited turnaround.
Do you monitor my site for downtime or performance issues?
Yes. All plans include uptime monitoring and basic performance checks. If we detect an issue, we’ll investigate and take action to get your site running smoothly again.
Automation
Custom Automation
Questions about workflow automation, API integrations, connecting your existing tools, and how long automation projects typically take to set up.
What kinds of tasks can you automate?
We can automate things like data entry, reporting, lead tracking, inventory updates, and more. If it’s repetitive or manual, there’s a good chance we can streamline it.
Can you work with the software we already use?
Most likely, yes. We work with a wide range of platforms and use APIs to connect and automate tools you already rely on.
How long does automation take to set up?
It depends on the complexity, but most automation projects are completed within a few weeks to a couple of months.
SEO Audit & Optimization
SEO Audit & Website Optimization
Questions about our audit packages, what's included, how findings are delivered, and how an audit differs from ongoing SEO.
What's the difference between the Essential Site Audit and the SEO Performance Audit?
The Essential Site Audit focuses on your site's technical health — broken links, page speed, crawlability, mobile usability, and structural issues. The SEO Performance Audit goes deeper into search visibility — keyword rankings, content quality, on-page optimization, and traffic trends. If you're not sure which you need, the Comprehensive audit covers both.
Do you fix the issues you find, or just report them?
The audit delivers a prioritized action plan — we identify what's wrong and explain why it matters, but implementation is a separate engagement. Think of it as getting the roadmap first. From there you can tackle it yourself, hand it to a developer, or bring us in to handle it.
How long does an audit take to complete?
Most audits are completed within 1–2 weeks depending on the size and complexity of your site. You'll receive a detailed report along with a consultation call or written walkthrough to make sure the findings actually make sense to you.
My site feels slow — will the audit tell me why?
Yes. Page speed and Core Web Vitals analysis are included in every audit tier. You'll get a clear breakdown of what's causing the slowdown — whether it's unoptimized images, render-blocking scripts, server response time, or something else — along with specific recommendations for fixing it.
How is this different from just running my site through a free tool like Google PageSpeed or SEMrush?
Free tools give you raw data — a list of flags and scores without much context. Our audits use professional-grade tooling that goes significantly deeper, cross-referencing technical health, SEO performance, content quality, and Core Web Vitals in a single pass. More importantly, we interpret the results for you — filtering out the noise, prioritizing what actually matters for your specific site, and delivering a clear action plan written for a real human, not a developer reading a JSON export. You also get a 1-on-1 walkthrough or detailed written explanation so nothing gets lost in translation.
Do I need to give you access to my website to do the audit?
For the technical audit, we'll need read-only access to Google Search Console and Google Analytics to pull accurate performance data. We don't need admin access to your WordPress backend for the audit itself, though it can help us dig deeper on certain technical issues if you're comfortable sharing it.
What do I actually get at the end?
You receive a structured report covering every area of the audit — findings, context for why each issue matters, and a prioritized task list organized by impact. For the Comprehensive tier, you also get a 1-on-1 walkthrough session so nothing gets lost in translation.
Can I use the audit findings to shop around for other developers?
Absolutely. The report is yours — you can hand it to any developer, implement it yourself, or use it as a baseline for an ongoing SEO engagement with us. We'd obviously love to be the ones who help you act on it, but there's no obligation baked in.
Is an audit worth it if my site is relatively new?
Often yes — new sites frequently have technical issues baked in from the build that silently hold back rankings from day one. An early audit catches those problems before they compound. It also gives you a clean performance baseline to measure future improvements against.
How often should I get an audit done?
A one-time audit is a great starting point, but websites change — you add content, install plugins, update themes — and new issues creep in over time. For actively growing sites, an annual audit is a reasonable cadence. If you're on one of our ongoing SEO plans, continuous monitoring replaces the need for a separate periodic audit.
Ready to Start Something Sweet?
Whether you've got a big project or a quick question, we'd love to hear from you. Let's build something great together.